Solutions
Six service lines, one goal:
less manual work
We're not a staffing shop and we don't sell seats. Each engagement targets a specific process, with a number attached to it that we're accountable for hitting.
AI Chatbots
Smart chatbots for lead qualification, support, and appointment booking
Conversational agents that qualify inbound leads, answer support questions from your own docs, and book straight into your calendar — on your site, WhatsApp, or inside your product.
- Typical timeline
- 3–6 weeks to launch
- Tools we reach for
- Claude
- LangGraph
- Zendesk
- HubSpot
- Cal.com
What you get
- Lead qualification flows scored against your ICP
- Support answers grounded in your docs, with citations
- Calendar booking with routing by territory or specialism
- Human handoff with the full conversation summarised
- Containment, sentiment and drop-off analytics
Where teams use it
Tier-1 support deflection
Resolve order status, returns, billing and password questions end-to-end, escalating the rest with context attached.
Inbound lead capture
Engage every visitor within seconds, qualify them, and book the good ones directly into a rep's calendar.
Appointment booking
Fill the diary around the clock for clinics, agencies and service businesses without a receptionist.
Outcomes we hold ourselves to
- 45–70% of tier-1 conversations resolved without a human
- First-response time under 30 seconds, 24/7
- Every escalation arrives summarised, not from scratch
AI Voice Agents
Human-like voice agents for calls, follow-ups and customer support
Voice agents that call leads back within seconds, chase no-shows, confirm appointments and handle routine inbound calls — with natural turn-taking and a clean handoff to your team.
- Typical timeline
- 4–8 weeks to launch
- Tools we reach for
- Twilio
- ElevenLabs
- Claude
- Deepgram
- HubSpot
What you get
- Inbound call handling with intent routing
- Outbound speed-to-lead and follow-up campaigns
- Appointment confirmation and no-show recovery
- Live transfer to a human with context
- Call transcripts and outcome tagging in your CRM
Where teams use it
Speed to lead
Call every new enquiry within 60 seconds, qualify, and transfer hot prospects straight to a rep.
No-show recovery
Confirm and rebook appointments automatically instead of losing the slot entirely.
After-hours reception
Answer, triage and log every out-of-hours call so nothing waits until Monday.
Outcomes we hold ourselves to
- 19 hours → under 60 seconds average speed to lead
- 30–50% of no-shows recovered and rebooked
- Every call transcribed and logged automatically
WhatsApp Automation
Automate broadcasts, reminders, replies and lead nurturing on WhatsApp
Meet customers where they actually reply. We build compliant WhatsApp Business flows for campaigns, reminders, order updates and two-way conversations that hand off cleanly to humans.
- Typical timeline
- 2–5 weeks to launch
- Tools we reach for
- WhatsApp Business API
- Twilio
- n8n
- Claude
- HubSpot
What you get
- WhatsApp Business API setup and template approval
- Segmented broadcast and nurture campaigns
- Appointment and payment reminders
- Two-way AI replies with human takeover
- Opt-in management and delivery reporting
Where teams use it
Lead nurturing
Warm up leads with a sequence they actually read, and route repliers to sales instantly.
Order and delivery updates
Cut 'where is my order' tickets by pushing status proactively to the channel customers check.
Reminders and re-engagement
Reduce no-shows and win back dormant customers with timed, personalised nudges.
Outcomes we hold ourselves to
- 3–5x higher open rates than email
- Support volume down as proactive updates land
- Opt-outs and consent handled compliantly by default
CRM Automation
Automate pipelines, follow-ups, lead assignment and invoices
Your CRM should do the admin, not create it. We automate stage movement, enrichment, assignment, follow-up sequences and invoicing so reps spend their day selling.
- Typical timeline
- 3–6 weeks per pipeline
- Tools we reach for
- HubSpot
- Salesforce
- Pipedrive
- Stripe
- n8n
What you get
- Pipeline automation with stage-based triggers
- Lead enrichment, scoring and round-robin assignment
- Automated follow-up sequences and task creation
- Quote, invoice and payment-reminder flows
- Clean reporting on a single source of truth
Where teams use it
Lead assignment
Route every lead to the right rep by territory, product and workload — within seconds of arrival.
Follow-up that never lapses
Sequences fire automatically off pipeline stage, so no deal goes quiet because someone forgot.
Order-to-cash
Quote approval, invoice generation, dunning and reconciliation without a spreadsheet in the middle.
Outcomes we hold ourselves to
- Manual data entry effectively eliminated
- Follow-up compliance from ad-hoc to ~100%
- Cycle times cut from days to minutes on routed work
Internal AI Systems
Custom AI tools for your team to boost productivity and save time
Internal copilots built on your own data — answer engines over your docs and tickets, document extraction, reporting assistants and review queues your team actually trusts.
- Typical timeline
- 6–10 weeks to production
- Tools we reach for
- Claude
- OpenAI
- Python
- pgvector
- Slack API
What you get
- Retrieval-augmented answer engine over your knowledge base
- Document extraction and classification pipelines
- Evaluation suites with regression testing on prompt changes
- Human-in-the-loop review queues for low-confidence output
- Per-request cost visibility and model routing
Where teams use it
Internal knowledge assistant
Give support and sales an answer engine grounded in your docs, tickets and past deals — with citations.
Contract and invoice intake
Turn PDFs, scans and email attachments into structured records your finance system can post automatically.
Reporting copilots
Let staff ask for a report or update a record in plain language, straight from Slack.
Outcomes we hold ourselves to
- 85–95% straight-through processing on structured extraction
- Answer quality tracked against a graded eval set, not vibes
- Hours a week returned to every team that touches it
Workflow Automation
Connect your apps and automate repetitive tasks with intelligent workflows
We map the processes eating your team's week, then rebuild them as monitored automations — handoffs, approvals, data syncs and reporting that run without anyone chasing them.
- Typical timeline
- 2–6 weeks per workflow
- Tools we reach for
- n8n
- Zapier
- Temporal
- Postgres
- AWS
What you get
- Process mapping and automation opportunity audit
- End-to-end workflow builds with error handling and retries
- Approval and exception routing to Slack, Teams or email
- Scheduled reporting and data syncs between systems
- Monitoring dashboards with alerting on failed runs
Where teams use it
Onboarding and provisioning
A signed contract triggers account creation, doc collection, task assignment and welcome sequences.
Reporting rollups
Replace the Monday-morning copy-paste ritual with a pipeline that assembles and distributes the numbers.
Systems integration
Keep CRM, ERP, billing and support consistent with bi-directional syncs and conflict rules.
Outcomes we hold ourselves to
- 20–40 hours per week returned to the team
- 99.9%+ run reliability with alerting on every failure
- New tools integrated in days rather than quarters
Three ways to work with us
Same team, same standards — the difference is how much of your roadmap we're carrying.
Fixed-scope project
One process, quoted after design and delivered against a fixed price. The usual starting point.
Ongoing partnership
We work through your automation backlog continuously and operate everything we ship.
Embedded pod
A dedicated engineer and architect inside your team, building alongside your own developers.
Not sure which fits? Compare packages or ask us on a call.